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Business Economics and Administration
1000-2154
2016 Issue 1
Managers' Inadequate Negative Feedback: Concept, Structure and Psychological Mechanisms
ZHENG Xiao-tao;,ZHENG Xing-shan;,SUN Rui;
..............page:29-35
The Effect of Customer Referral Programs on Existing Customers' Loyalty
ZHU Zhi-wen;,ZHANG Li;
..............page:53-61
Research on Relationship among Service-workers' Customer Orientation, Commercial Friendship and Customer Loyalty
LI Jian-xin;,LIU Hao;,HE Hao;,LIU Hong-shen;
..............page:62-70,80
tou gao xu zhi
..............page:封3