Telecommunications Technology 2002 Issue 8 Customer Relationship Management System (CRM) and Call Center

Customer Relationship Management System (CRM) and Call Center
shen xiao zuo

..............page:18-19

New Development Trends of Call Center Technology
zhao xi

..............page:20-22

Asiainfo's OmniCRM Solution Faced on Telecommunications Industry

..............page:23-26

he li jin qiao da ke hu guan xi guan li jie jue fang an
bei jing he li jin qiao xi tong ji cheng you xian gong si

..............page:26-29

IP VPN Technology and MPLS VPN Test in Guangdong TELECOM (part three)
li hong ; peng li ; zhu ying jun

..............page:29-32

tong guo gou jian kuan dai ye wu ping tai shi xian kuan dai wang de ying li
jin bao ding

..............page:33-36

Tunnel Technology and Its Application in GPRS
lin long xin

..............page:36-38

Unified Message Used in Henan Railway Communication
zhang yan zhao

..............page:38-41

Predicting Methods of Development Program of Transaction Network
chen bing ; yang yu xiang

..............page:42-47

zhong guo yi dong guo ji tong xin wang de lu you zu zhi yuan ze
shi xiao ping

..............page:47-49

bei dian wang luo de chao yuan cheng ji zhan
lu jian xiong

..............page:50-52

engine ruan jiao huan jie jue fang an
ai li xin ( zhong guo ) you xian gong si

..............page:53-54

guang yu zhi tong ji shu de jing ji xing fen xi
ding hao

..............page:54-55

s1240 ji shu zhuan lan ec7.4 ban lu yin tong zhi shu ju liu cheng ji wen ti chu li
wang lin

..............page:56-58

Methods of Modifying the Contents of ISUP Singnal Messages in AXE-10 Switch
zhang xiao hong

..............page:59-61

ti gao gsm jie tong lv de ji dian jian yi
zhang hai dong

..............page:61-63

fa kong shi qian suan xu dian chi zai dian xin ju ( zhan ) de ying yong ( xu )
xu man zhen

..............page:63-66

cheng kong jiao huan ji fang jing mi kong diao ji jia shi yuan li yu gu zhang pai chu
zhou chun quan

..............page:66-68

ru he rang e-mail fu wu qi an quan wen ding di yun zhuan
lin xin yu

..............page:69-70

shu ju wen jian chuan shu zhong xiang guan wen ti de chu li
chen hong ; mou yang ; fu shao hua ; tang zhi gang

..............page:70-71

cdma2000 zhong shu ju ye wu ji fei ce lue tan tao
wu qiang ; chen yun bin

..............page:72-73

xin xi tong xin ying yu xin suo lue yu (8)
fu zhi ren ; ying qi liang

..............page:74-76

tong xin gong cheng jian she xiang mu de jian li zhi shi jiang zuo (3) di xia tong xin guang lan xian lu gong cheng xiang mu de jian li
wu da jin

..............page:76-80

tong xin guang lan jie xu gong cheng de xian chang chu li
liu qiang ; zhang xu ; duan jing han ; jiang ping

..............page:81-82

an gang kuan dai wang de jian she ji ying yong
zhao ru xi ; gu hong hai

..............page:83-84

tong xin ji shu biao zhun an zhuan ye fen lei mu lu (5)-- xin ling bu fen

..............page:85-86

zong he xin wen

..............page:5,17,41,52,54,80,88-90

zhong hua ren min gong he guo tong xin xing ye biao zhun fa bu gong gao (2002 nian di 4 hao )

..............page:1-2

Customer Relationship Management System
zhang xiao hang ; lv ting jie

..............page:6-9

How Apply CRM for Telecom Corporations
yin tao ; guo xiao yan

..............page:9-11

Brief of Operation and Analysis System of CHINA MOBILE
duan yun feng ; wu wei ning

..............page:12-14

dian xin da ke hu crm xi tong jie jue fang an power crm-televipcare
chuang zhi tong xin xi tong you xian gong si

..............page:15-17

Today and Future of Call Center and CRM in CHINA
li yan ; song jun de

..............page:3-5