The Impact of Service Recovery Features on Customers’Intentions of Word-of-Mouth
yang xuecheng1; guo guoqing2; wang xiaofan2; 3 and chen dong2 (1.economics and management school; beijing university of posts and telecommunications; beijing 100876; 2.school of business; renmin university of china; beijing 100872; 3.management school; beijing university of chinese medicine; beijing 100029)
An Evaluation of Chinese Industry’s Competition Based on the Pull Effect of Final Demand
tang zhipeng1; li jianbin2 and xiong shifeng3 (1. institute of geographic sciences and natural resources research; chinese academy of sciences; beijing 100101; 2. school of management; huazhong university of science and technology; wuhan 430074; 3. academy of mathematics and systems science; chinese academy of sciences; beijing 100190)