Study of public transport services based on customer satisfaction
gao ting-ting1; yin li-li2; hu yong-ju2(1.school of automobile and transportation; tianjin university of technology and education; tianjin 300222; china; 2.department of automotive engineering; beijing modern college; beijing 101300; china; 3.transportation college; zhejiang normal university; jinhua 321004; china)
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