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Customer Service Survey

Thank you for your visit to Oriprobe.com. We are expecting to hear from you about your opinions on our products and services. Please take a moment to fill out our customer service survey below. The survey contains a few questions regarding your recent experience with Oriprobe. Your responses will help us maintain a high level of customer satisfaction.

Please kindly be noted:

  • For each of the following questions, please select the one which most clearly reflects your answer. You may skip items that do not apply.
  • This survey is anonymous and we do not collect information which allows for identification of individuals.

Question 1 

Do you think the customer service representatives are courteous, competent and professional?
Strongly Agree Agree Neutral Disagree Strongly Disagree No Opinion

Question 2

Do you think you have received the information requested in a reasonable and timely manner?
Strongly Agree Agree Neutral Disagree Strongly Disagree No Opinion

Question 3  

Do you think the website is easy to use and contained accurate information?
Strongly Agree Agree Neutral Disagree Strongly Disagree No Opinion

Question 4  

Could you please tell us in which way the products/services contributed to you and your organization most? (Multiple options allowed)
Save time
Improve R&D process
Save budget
Support research projects effectively
Facilitate decision-making process
Others

Question 5

Would you spare your efforts to recommend Oriprobe services to others?
Yes I'm not sure No
Why?

Please describe any of your suggestions or comments in more details: